Your Visit

Your Visit

For information about how we’re operating currently, please look at our
Audience Information


We operate an online box office only. All tickets bought via our website can be printed or presented on your phone. 

If you have lost or not received an e-ticket booked through our website log in to your account and go to the Print At Home section. 

Essential companions do not need a ticket. Please see Access for more information.



Most events at Union Chapel have unreserved seating and are taken on a first come first serve basis.

Please arrive early before event door times if you have preferred seats. 

Due to the nature of our venue, please be prepared to queue for entry. 


Entry and Queuing 

As seating is unreserved, we have one queue for all tickets. Queue times can vary greatly and we aim to admit everyone within an hour after doors open. 

Please check what time doors open on your ticket as it varies for individual events. Please bear in mind that doors will not open before this time. 

If you are unable to stand for long periods of time, please take a look at our Access page or get in touch via email or 020 7226 1686 (Mon-Fri, 9:30am – 5pm).


Anti-Touting Measures

For some events, anti-touting measures will be in place. In these cases, the named ticket holder must be present with photo ID with all other ticket holders at the time of entry. 

Forms of accepted ID are: valid passports, driving licences, Citizencards and Photocards. 

We will have information on the event listing where these measures are in place.


Latecomers and Re-entry

For most events, latecomers are admitted and audiences are welcome to come and go once receiving a stamp. 

Occasionally, we are requested to operate a no latecomer or readmission policy for particular events (for example, classical performances and short events). 

Please feel free to check in with a member of staff when you arrive or contact us.


Age Restriction 

Age restrictions for entry vary for each event depending on its content. Please check the event listing for details. 

As a venue, under 16s must be accompanied by an adult. 

Children aged three and over are very welcome unless otherwise stated and will require a ticket. 

For babes in arms, children under the age of three who will not be seated do not require a ticket. Some events may be loud which can cause hearing damage.


Photography & Filming 

Our photography policy varies according to the event. Artists may request that there is no photography or filming and in this case we ask the audience to respect this. 

As a venue, photography on mobile phones and compact cameras is permitted, without flash and for personal use. 

Larger cameras (SLRs with detachable lenses, for example) may only be used by those with photo/filming passes. These passes are issued by promoters prior to the event, not by Union Chapel. 

We ask our audiences to respect others around them, as photos and filming can be distracting for those around you.


Dogs/Animals Policy

We allow service animals only in the Chapel.


Food & Drink

At present, our bar & Margins cafe are closed.

For information about how we’re operating currently, please check our

Audience Information



Currently closed